Effective Date: August 27, 2026
These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the user and customer of our platform, and TRAVEL MANAGEMENT COMPANY d.o.o. (hereinafter referred to as “we”, “us” or “our”), the operator of the e-commerce website www.travel-manage.com. By accessing, browsing, registering an account, placing an order, or using any service provided on our platform, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), have read, fully understood, and unconditionally agreed to be bound by all clauses outlined in these Terms. If you do not agree to any part of these Terms, you are not authorized to access or use any services on our website, and you should exit our platform immediately.
Our brand operates under the core motto Travel Light, Travel Easy, dedicated to delivering lightweight essentials for your next trip. We maintain a curated collection of lightweight travel gadgets that turn every trip into a smoother, stress-free adventure, featuring over 270 total products, more than 58,000 happy customers, and a 95.4% customer satisfaction rate. All services we provide are designed to support travelers of all backgrounds in accessing practical, high-quality travel accessories that make every journey hassle-free, and these Terms are formulated to protect the rights and interests of both our brand and every member of our growing travel community.
1. Platform Introduction and Service Scope
www.travel-manage.com is an independent e-commerce platform focused exclusively on selling specialized travel accessories, no third-party merchant listings or unauthorized reseller products are hosted on our official website. Our product catalog is divided into three core categories that are updated on a regular basis:
- New Trip Essentials: Featuring the latest trip gadgets just landed, showcasing our newest pocket-sized travel gadgets that are continuously added to make your trips far smoother, ranging from compact travel toiletry sets, foldable travel water bottles, portable luggage scales to multi-function travel adapters tailored for different global travel scenarios.
- Luggage Tag Collection: Including new luggage tag drops, our wide range of fun, travel-ready luggage tags designed to help you never lose track of your checked bags again, with custom design options, durable scratch-resistant materials, and unique identification features that prevent mix-ups at airport baggage claim areas.
- Fan Fave Best Selling Travel Essentials: Our curated selection of all-time best-selling travel gear, built to keep your luggage organized and every journey hassle-free, including packing cubes, travel cable organizers, portable laundry bags, and other highly rated products that have earned consistent positive feedback from our 58k+ happy customers across different continents.
Our service scope includes but is not limited to product display, online order placement, secure payment processing, logistics tracking, after-sales support, and personalized product recommendation services for registered users. We reserve the right to adjust, suspend, or terminate any part of our service functions temporarily or permanently, at any time, without prior individual notification, for reasons including system maintenance, security upgrade, policy compliance, or operational optimization, as long as such adjustment does not affect the normal fulfillment of confirmed unpaid or partially fulfilled valid orders.
2. Account Registration and User Obligations
When you choose to create a personal user account on our platform, you agree to provide accurate, complete, valid, and up-to-date personal registration information, including your full legal name, valid email address, and correct contact details. You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities, orders, and operations that occur under your account. You must immediately notify us via our official contact email aurora@travel-manage.com if you discover any unauthorized use of your account, or any other security breach related to your account status.
You are strictly prohibited from using another user’s account without explicit written permission, falsifying personal identity information during account registration, creating multiple duplicate accounts for malicious purposes such as policy abuse, bulk order hoarding, or improper exploitation of promotional benefits, or using your account to conduct any activities that violate applicable local, national, or European Union laws and regulations. We reserve the right to suspend or permanently terminate your account access immediately, without refunding any unconsumed account credit if you are found violating the above rules, and we reserve the right to pursue corresponding legal liabilities if your improper account operation causes economic loss or reputation damage to our platform.
Users who choose not to register a personal account can still browse our public product catalog and view basic product information on www.travel-manage.com, but you will not be able to access exclusive member benefits including wishlist saving, order history tracking, early access to new luggage tag drops, and member-only discount activities that are only open to registered users.
3. Order Placement, Payment and Transaction Terms
Every time you submit an order and complete the corresponding payment on our platform, you are placing a binding purchase order for the selected travel products. After we receive your payment confirmation and complete the order verification, a formal sales contract is established between you and TRAVEL MANAGEMENT COMPANY d.o.o. for the corresponding order. We take all practical measures to ensure that the product information, price display, and inventory status shown on our website are accurate at all times, but occasional human errors or system abnormalities may occur. If the product you placed an order for is marked with an incorrect unreasonably low price due to system failure or obvious typo, we reserve the right to contact you within 3 working days after your order is submitted, to inform you of the error, and give you the option to either cancel the order for a full refund of your paid amount, or confirm the order at the correct official product price. We will not force you to complete a transaction under obviously misleading price conditions.
All payment methods we support on our platform are processed by fully PCI-DSS certified third-party payment service providers. We do not store complete sensitive payment information including your full credit card number or CVV code on our own servers, to ensure the security of your transaction data. You agree that all payment information you provide during the checkout process is accurate and valid, and you have the full legal authority to use the selected payment method to complete the transaction. You are fully responsible for any additional fees including foreign exchange conversion fees or cross-border transaction processing fees charged by your issuing bank or payment service provider during the payment process.
We strictly reserve the right to review any submitted order for potential fraud risk, abnormal transaction signs, or malicious order behavior. For high-risk orders that trigger our anti-fraud system, we reserve the right to request additional identity verification information from you before proceeding with order processing, to protect the transaction security for both sides. We will not arbitrarily cancel normal verified orders, except under the limited conditions of product inventory exhaustion, confirmed payment fraud, or violation of these Terms on the user’s side.
4. Shipping, Delivery and After-Sales Service Rules
All shipping services we provide strictly follow the Shipping Policy published on our platform, which is an integral part of these Terms. After your order is dispatched from our warehouse located at Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia, you will receive a formal shipment notification email with your unique logistics tracking number. You agree to provide an accurate and complete shipping address during the checkout process, and you will bear full responsibility for failed delivery caused by incorrect or incomplete address information you provided. We will provide you with regular updates on your shipment status upon request, via our customer service channels.
All after-sales services including return and exchange requests strictly follow our official Refund and Returns Policy, which is also incorporated into these Terms as a binding clause. We explicitly remind you that our platform strictly prohibits any only-refund requests that are not accompanied by the return of the corresponding physical purchased products, except for the extremely rare scenario where the product is confirmed as officially lost by the courier provider with valid loss certification. No refund will be processed until we successfully receive your returned product and complete the quality inspection verification at our designated return warehouse, to maintain fair transaction rules for all our 58k+ happy customers.
The warranty period for all our travel products is 12 months from the date you receive the item. Within this warranty period, if the product has confirmed manufacturing quality defects that are not caused by human damage, improper use, or long-term wear and tear, you can contact our customer service team to arrange a free exchange of the same product, with no extra charges incurred. This warranty service does not cover damages caused by accidental dropping, exposure to extreme temperatures, unauthorized disassembly of the product, or use in scenarios that do not match the product’s designed function.
5. Intellectual Property Rights
All content published on www.travel-manage.com, including but not limited to our brand logo “Travel Light, Travel Easy”, all product images, product description texts, website interface design, graphic elements, video demonstration materials, platform software code, copywriting, and the original design of our exclusive new luggage tag drops, are the exclusive intellectual property of TRAVEL MANAGEMENT COMPANY d.o.o., protected by applicable Croatian, European Union and international copyright, trademark and intellectual property laws.
You are only granted a limited, non-exclusive, non-transferable personal license to access and browse the content on our platform for personal non-commercial shopping use. You are strictly prohibited from reproducing, modifying, distributing, publicly displaying, reselling, or using any of our protected intellectual property content for any commercial purpose without our prior explicit written authorization. You may not use data mining, web crawlers, automated collection tools to extract large amounts of data or content from our website for unrelated third-party purposes, nor may you copy our product design to manufacture or sell similar counterfeit travel accessories. Any violation of our intellectual property rights will constitute a serious breach of these Terms, and we reserve the right to take legal action to claim full compensation for all losses incurred from such infringement.
When you submit product reviews, feedback, user-generated photos or other public content to our platform, you automatically grant us a perpetual, royalty-free, global, non-exclusive license to use, display, modify, and distribute this content on our website and our official social media channels for the purpose of product promotion and brand community building, while you retain the full copyright of your original submitted content.
6. User Conduct and Prohibited Activities
When you use our platform services, you agree that you will not engage in any of the following prohibited activities:
- Post, transmit or spread any illegal, harmful, defamatory, obscene, threatening, or otherwise objectionable content through our website’s comment section, review area, message system or customer service communication channels.
- Tamper with the normal operation of our website, launch malicious attacks, spread computer viruses, or attempt to gain unauthorized access to our server system, other users’ personal data, or our confidential business information.
- Use multiple accounts, false identities, or automated bot tools to maliciously snap up limited-edition products, abuse promotional coupons, submit fake orders, or disrupt the normal operation order of our flash sale events for new trip essentials.
- Impersonate our company staff, customer service representatives, or other users to obtain other people’s personal information, payment data, or other confidential information through fraud.
- Resell the travel gadgets you purchased from our platform at an unreasonably inflated price on other third-party e-commerce platforms, use our brand trademark without authorization for false promotion, or carry out any activities that damage our brand reputation and market image.
- Violate any applicable local laws and regulations in Croatia, your country of residence, or the European Union while using our platform services.
If we determine that you have participated in any of the above prohibited activities, we reserve the right to immediately restrict your access to the website, permanently ban your account, cancel all unshipped orders under your name, and if the activity causes measurable economic loss or reputational damage to our company, we will pursue full compensation for all related losses through legal channels.
7. Limitation of Liability
To the maximum extent permitted by applicable laws, TRAVEL MANAGEMENT COMPANY d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform services, including but not limited to loss of profits, loss of data, travel itinerary interruption losses, business interruption losses, even if we have been advised of the possibility of such damages in advance.
The total aggregate liability of our company for all disputes related to your use of our platform services, under any circumstances, is capped at the total amount you actually paid for the specific order that triggered the dispute. We do not exclude or limit any statutory liability that cannot be excluded under applicable consumer protection laws, including personal injury caused by confirmed defective products, or fraudulent misrepresentation on our side.
We will take all reasonable technical and organizational measures to ensure that our website runs stably and securely, but we cannot guarantee 100% uninterrupted, error-free access to our platform at all times, due to uncontrollable factors such as network failure, external cyber attacks, or force majeure events. We are not liable for any service interruption or data loss caused by uncontrollable external factors outside our reasonable control.
8. Modification of Terms
We reserve the right to update, revise, or modify the content of these Terms at any time according to the adjustment of our business operations, the launch of new service functions, or the requirements of updated applicable laws. When we make material changes to these Terms, we will prominently post the revised version on the homepage of www.travel-manage.com, update the “Effective Date” at the top of the Terms document, and send a notification to your registered email address to inform you of the upcoming changes at least 14 calendar days before the revised Terms take effect. Your continuous use of our website and services after the effective date of the revised Terms will be regarded as your full acceptance of all modified clauses. If you do not agree with the updated revised Terms, you may not continue to use our platform services, and you can submit an application to close your account and process all pending unfulfilled orders according to the original Terms before the revision takes effect.
9. Dispute Resolution and Governing Law
These Terms are governed by, and construed in accordance with, the laws of the Republic of Croatia, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms, the use of our platform services, or the product transaction between you and our company, shall first be resolved through friendly negotiation between both parties. You can contact us to initiate the negotiation process via our official contact channels at any time.
If the dispute cannot be resolved through friendly consultation within 30 working days, both parties agree that the exclusive jurisdiction for all legal proceedings shall belong to the competent local court located in the city of Vukovar, Republic of Croatia. You also retain the right to submit relevant disputes to your local consumer protection mediation authority that has jurisdiction, in accordance with your local consumer protection regulations.
10. Contact Information
If you have any questions, inquiries, or feedback regarding any clause of these Terms of Service, you can reach out to our legal and customer service team at any time through the following official contact channels:
- Official Website: www.travel-manage.com
- Contact Email: aurora@travel-manage.com
- Physical Address: Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia
- Contact Phone: +385 99 353 5804