Effective Date: August 27, 2026
This Shipping Policy applies to all order fulfillment and delivery services for travel gadget purchases placed on www.travel-manage.com, operated by TRAVEL MANAGEMENT COMPANY d.o.o. Rooted in our brand mission of “Travel Light, Travel Easy”, and backed by our curated collection of lightweight travel gadgets that turn every trip into a smoother, stress-free adventure, we have established this clear, customer-centric shipping framework to serve our community of over 58,000 happy customers across the globe, while maintaining our 95.4% customer satisfaction rating. All terms outlined below apply to the full range of our 270+ total products, including our latest pocket-sized travel gadgets just landed, fun travel-ready luggage tags, and all-time best-selling travel gear built to keep your luggage organized and every journey hassle-free.
1. Order Processing Timeline
All successfully paid orders on our platform enter our dedicated processing queue within 1 working day of payment confirmation. Our warehouse team completes order verification, product quality check, and packaging arrangement within 2 to 3 working days for most standard orders, excluding official public holidays and weekends across Croatia. During peak promotional periods such as global travel season sales, order processing may be extended by up to 2 additional working days, and we will post advance notifications on the homepage of www.travel-manage.com to inform all users of the temporary timeline adjustment.
Once your order is dispatched from our local warehouse, you will receive an automatic confirmation email sent to your registered email address, which includes your unique logistics tracking number, courier service provider information, and a direct link to track your real-time shipment status. We will never ship any uninspected or damaged product out of our warehouse, to ensure every lightweight travel essential you receive meets the quality standards that have earned us our high customer satisfaction rate.
2. Shipping Coverage and Delivery Timeframes
We provide 3 tiered shipping options to fit different travel planning needs for all our customers:
- Standard Domestic Shipping (within Croatia): Free for all orders over 39 EUR. The delivery timeframe ranges from 2 to 5 working days after order dispatch, covering all regions including Vukovar, Zagreb, Split and other local cities.
- Economy European Union Shipping: Available for all customers located in EU member states, with a flat rate of 7.99 EUR. The estimated delivery time is 7 to 12 working days after the order leaves our warehouse.
- International Express Shipping: For customers outside the European Union, we partner with trusted global courier providers to offer expedited delivery service at a flat rate of 19.99 EUR, with a typical delivery window of 10 to 18 working days, depending on the customs clearance efficiency of your destination country.
Please note that all applicable customs duties, import taxes and related processing fees imposed by your local government are the sole responsibility of the recipient, and these charges are not included in the product price or shipping fee displayed on our checkout page. We recommend you check the local import policy for small travel gadgets in advance before placing your order, to avoid unexpected extra costs.
3. Shipping Packaging Standards
Every item you order from our store will be packed with eco-friendly, shockproof protective materials that are custom-fitted for the size of your lightweight travel gadget. For our popular luggage tag products, we will add an extra anti-scratch protective film on the surface of each item during packaging, to prevent abrasion that may occur during long-distance transportation. For bulk orders of our best-selling travel gear, we will use reinforced outer cartons to ensure the entire package stays intact during transit, so you receive your order in perfect condition, ready to accompany your upcoming adventures.
4. Shipment Exception Handling
If your tracking information shows that your package is marked as delivered, but you have not received the item, please contact our customer service team within 7 working days of the marked delivery date, via our official contact email aurora@travel-manage.com, or call us directly at +385 99 353 5804. Our team will launch an official investigation with the corresponding courier provider immediately. If the package is confirmed lost by the courier company with formal documentation, we will arrange a free re-shipment of your ordered products for you at no extra cost.
We are not responsible for delivery delays caused by force majeure events including extreme natural weather, local public health emergencies, unexpected logistics strikes, or customs inspection delays that are out of our reasonable control. We will send you regular update emails to keep you informed of the latest status of your shipment in all such scenarios.
5. Contact Information for Shipping Inquiries
If you have any questions about order status, shipping address modification, logistics tracking, or any other delivery-related requests before your order is dispatched, you can reach out to us through the following official channels at any time:
- Official Website: www.travel-manage.com
- Contact Email: aurora@travel-manage.com
- Physical Address: Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia
- Contact Phone: +385 99 353 5804