TRAVEL MANAGEMENT

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Privacy Policy

‌Effective Date: August 27, 2026‌

This Privacy Policy applies to all personal data collection, processing, storage, and sharing activities conducted by TRAVEL MANAGEMENT COMPANY d.o.o. (hereinafter referred to as “we”, “us” or “our”), the operator of the e-commerce website www.travel-manage.com. This policy is formulated in full compliance with applicable Croatian and European Union data protection regulations, aiming to clearly inform all users (hereinafter referred to as “you” or “your”) of how we manage your personal information when you browse, shop, and interact with our platform dedicated to lightweight travel gadgets and trip essentials.

1. Introduction

At www.travel-manage.com, we operate a curated collection of lightweight travel gadgets designed to turn every trip into a smoother, stress-free adventure, with over 270 total products, more than 58,000 happy customers, and a 95.4% customer satisfaction rate. We recognize that your personal privacy is one of the most critical foundations for building long-term trust between our brand and every traveler who chooses our pocket-sized travel gadgets, fun travel-ready luggage tags, and all-time best-selling travel gear that keeps luggage organized and journeys hassle-free. This Privacy Policy outlines our complete set of data management practices, your statutory rights related to your personal information, and all mechanisms we have put in place to protect your data security. By accessing our website, creating a user account, placing an order, subscribing to our product update notifications, or using any of our platform services, you confirm that you have read, understood, and fully agreed to all terms described in this Privacy Policy. If you do not agree with any clause of this policy, please do not access our website or use any of our e-commerce services.

2. Contact Information of the Data Controller

The data controller responsible for all your personal data processing activities on our platform is TRAVEL MANAGEMENT COMPANY d.o.o. You can reach out to us for all privacy-related inquiries, requests, or complaints through the following channels at any time:

  • ‌Official Website‌: www.travel-manage.com
  • ‌Contact Email‌: aurora@travel-manage.com
  • ‌Physical Address‌: Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia
  • ‌Contact Phone‌: +385 99 353 5804
    Our dedicated data protection team will respond to your privacy-related submissions within 7 business days after receiving your request, and we will never charge any unreasonable fee for processing your legitimate personal data rights application unless your request is repetitive, clearly excessive, or submitted without a valid legal basis.

3. Categories of Personal Information We Collect

We only collect the minimum necessary personal information that is directly required to provide you with our high-quality e-commerce services for travel essentials. The categories of personal data we may collect include the following parts:

3.1 Information You Actively Provide to Us

  • ‌Account Registration Information‌: When you create a user account on our platform, we will collect your full name, valid email address, password, and optional mobile phone number, to help you manage your order history, save your favorite travel gadgets to your personal wishlist, and receive notifications when new trip essentials or latest pocket-sized travel gadgets just land on our platform.
  • ‌Order Fulfillment Information‌: When you place an order for our travel products including our new luggage tags, best-selling travel gear or any other lightweight travel essentials, we will collect your shipping address, postal code, contact telephone number, preferred shipping method, and billing information, to ensure that your purchased items can be accurately and timely delivered to you without any logistics errors.
  • ‌Payment Information‌: We work with fully PCI-DSS compliant third-party payment service providers to process all your payment transactions. We will not store your complete credit card number, CVV code or sensitive bank account information on our own servers, we only collect the necessary payment confirmation information to verify the success of your order payment and resolve any possible post-payment disputes.
  • ‌Communication Information‌: When you contact our customer service team via email, phone, or the online consultation tool on our website, we will collect the content of your messages, feedback, and any other information you voluntarily share with us, to help us resolve your questions about our products, order status, return policies or other related issues, and continuously improve our service quality for all our 58k+ happy customers.
  • ‌Preference Information‌: When you voluntarily fill in our user survey, select your favorite product categories, or leave product reviews for the travel gadgets you purchased, we will collect this information, to better understand your travel needs, and recommend more suitable lightweight travel essentials that fit your personal travel style.

3.2 Information We Automatically Collect When You Browse Our Website

  • ‌Device and Technical Information‌: When you access www.travel-manage.com, we will automatically collect your device type, operating system version, unique device identifier, browser type and version, IP address, time zone setting, language preference, and other technical parameters, to ensure that our website can run stably and display normally on all your devices.
  • ‌Browsing Behavior Information‌: We will collect your browsing track on our platform, including the product pages of our 270+ total products you visited, the time you spent on each page, the click path, the search keywords you entered to look for specific travel essentials, the links you clicked to exit our website, and other behavioral data, to optimize our website navigation structure, adjust the display layout of our new trip essentials and fan fave travel best sellers, and improve your overall shopping experience on our platform.
  • ‌Cookie and Similar Tracking Technology Information‌: We use first-party and necessary third-party cookies on our website. These small text files stored on your local device help us remember your login status, save your shopping cart contents, analyze the traffic data of our website, and provide you with a more personalized shopping experience. You can adjust the cookie permission settings in your browser at any time, but please note that disabling some necessary cookies may cause part of the functions of our e-commerce website cannot work normally.

4. Legal Basis and Purpose of Processing Your Personal Information

We process your personal data strictly based on the legal bases specified in applicable data protection laws, and all processing activities are limited to the following clearly defined legitimate purposes:

  • ‌Performance of Contract‌: The processing of your name, shipping address, contact phone number, and payment related information is necessary for us to perform the sales contract we sign with you when you place an order, to complete the entire process of order confirmation, product delivery, after-sales service and order settlement, so that you can smoothly receive the lightweight travel gadgets you purchased, and enjoy the hassle-free journey that our products are designed to bring.
  • ‌Legitimate Interests‌: Based on our legitimate business interests to maintain the stable operation of our e-commerce platform, improve our product and service quality, and expand our community of travel enthusiasts, we will process your browsing behavior data and non-identifiable user preference data, to analyze the overall usage trend of our website, optimize our product selection of travel essentials, carry out anti-fraud detection to protect the security of your account and transaction information, and send you non-intrusive product recommendation information only when you have not objected to such notifications. We confirm that all these processing activities will not override your personal privacy rights and interests, and you have the right to object to this type of processing at any time.
  • ‌Your Explicit Consent‌: For some specific processing activities, including sending you our customized newsletter to notify you when latest trip gadgets just land, new luggage tag drops are released, or exclusive discount activities for registered users start, we will collect your explicit separate consent before we start such processing. You can withdraw your consent to these activities at any time, through the unsubscribe link in every marketing email we send, or by sending an email to our contact address aurora@travel-manage.com. The withdrawal of your consent will not affect the legality of the data processing we have carried out before the withdrawal.
  • ‌Compliance with Legal Obligations‌: We may process your personal information when we are required to do so by applicable laws, regulations, court orders, or official legal requests issued by competent government authorities in Croatia or the European Union, including retaining your order related data for the period required by local tax laws, to fulfill our legal regulatory compliance obligations.

5. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or trade your personal identifiable information to any unrelated third parties for their commercial marketing purposes without your explicit separate written consent. We only share your personal information with the following categories of third parties when it is strictly necessary for the fulfillment of our services:

  • ‌Authorized Service Providers‌: We will share the necessary part of your information with our carefully selected third-party service partners, including logistics and courier companies to deliver your ordered travel products to your designated address, payment service providers to process your transaction securely, cloud service providers to host our website and store your encrypted personal data, and professional data analysis service providers to help us count the non-identifiable overall operation data of our platform such as our 95.4% customer satisfaction rate statistics. All these third-party service providers will sign strict data protection agreements with us, and they are only allowed to process your personal information according to our clear instructions, and cannot use your data for any of their own independent purposes.
  • ‌Merger, Acquisition or Asset Transfer‌: In the event that our company undergoes a merger, acquisition, reorganization, or partial or full asset transfer, your personal information may be transferred as part of our company’s business assets. We will require the new controller of your personal information to handle your personal information in accordance with the same privacy protection standards as stipulated in this Privacy Policy, and we will send you a separate notification through our website and registered email to inform you of any change of data controller before the transfer takes effect.
  • ‌Legal Required Disclosure‌: We may disclose your personal information if we determine in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal procedures, or respond to valid official requests, to protect the legitimate rights and interests of our company, our users, the public, or other relevant parties, for example, to prevent fraud, protect the security of our website, or deal with safety emergencies.

6. International Data Transfers

Most of your personal information we collect and process is stored on servers located within the territory of the Republic of Croatia and the European Economic Area (EEA). If in some specific cases we need to transfer your personal data to a third country or region outside the EEA, we will take all necessary legal and technical measures to ensure that the recipient country can provide an adequate level of data protection that is equivalent to the standard within the EEA. We will ensure that the transfer is based on the European Commission’s adequacy decision, or we have signed the standard contractual clauses approved by the European Commission with the data recipient, to fully protect the security and integrity of your personal information during cross-border transmission. You can contact us through our contact information provided in clause 2 to obtain a copy of the relevant documents about the cross-border data transfer protection measures.

7. Your Rights Related to Your Personal Data

According to the applicable data protection regulations, you enjoy a series of statutory rights related to the personal information we hold about you. These rights include:

  • ‌Right of Access‌: You have the right to request us to confirm whether we are processing your personal data, and obtain a free copy of the personal information we hold about you, as well as the detailed information about the processing purpose, data categories, data recipients, retention period and other relevant content.
  • ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate, incomplete or outdated, you have the right to request us to correct and update your data without any unnecessary delay, to ensure that your personal data always remains accurate.
  • ‌Right to Erasure‌: Under specific circumstances, including when your personal information is no longer necessary for the original purpose for which we collected it, when you have withdrawn your consent to the processing and there is no other legal basis for us to continue processing your data, or when you object to the processing and there is no overriding legitimate reason for us to continue the processing, you have the right to request us to delete your personal information completely, and we will execute the request as soon as possible, unless we have legal obligation to retain part of your data.
  • ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal data in the scenarios where you contest the accuracy of your data, the processing is illegal but you refuse to delete your data, we no longer need the data for the processing purpose but you need the data for the establishment, exercise or defense of legal claims, or you have objected to the processing and we are in the period of verifying the legitimate grounds of our processing.
  • ‌Right to Data Portability‌: You have the right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another data controller without any obstruction from our side, for all the data processing activities that are based on your consent or for the performance of our contract with you.
  • ‌Right to Object‌: You have the right to object to our processing of your personal data which is based on our legitimate interests, at any time, for reasons related to your particular situation. If you object to the processing, we will stop processing your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims. You also have the absolute right to object to our processing of your personal data for direct marketing purposes, at any time, without providing any reason.
  • ‌Right to Withdraw Consent‌: You can withdraw any consent you previously gave to us for a specific data processing activity, at any time, through the contact channels we provided. The withdrawal of your consent will not affect the lawfulness of any processing we have carried out before the date of your withdrawal.
  • ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated the applicable data protection regulations and infringed your legitimate rights, you have the right to lodge a complaint with the competent national data protection authority in Croatia, in addition to the remedies you can get from our side.

If you want to submit any of the above rights applications, you can send your request with a valid identity verification document to our contact email aurora@travel-manage.com, or send a written request to our physical address at Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia, or contact us via phone +385 99 353 5804. We will verify your identity first before processing your request, to make sure that we will not disclose your personal information to any unauthorized third parties.

8. Data Retention Period

We will not retain your personal identifiable information for longer than the period that is necessary to fulfill the specific purposes for which we originally collected the information. Generally, we will retain your order related information for 10 years after the completion of your order transaction, to meet the requirements of local tax, commercial and accounting laws. We will retain your account related personal information for the entire period that your account remains active on our platform. After you request to delete your account, we will delete all your personal information from our active servers within 30 days, except for the limited data that we are legally required to retain for a longer period. After the data retention period expires, we will securely destroy or anonymize your personal information completely, so that it can no longer be associated back to any specific individual user.

9. Security Measures for Your Personal Information

We have implemented a series of strict industry-standard technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, damage, destruction, or illegal modification. All your sensitive personal data including payment information and account password are encrypted with advanced AES-256 encryption technology during storage and transmission, we use SSL/TLS secure connection to encrypt all the data transmission between your browser and our website, to prevent the data from being intercepted during transmission. We have established strict internal data access authority control mechanism, only a very limited number of authorized employees of our company can access your personal information, and these employees have received professional data protection training, and are bound by strict confidentiality obligations. We also conduct regular security audits, vulnerability detection and system upgrade for our website and data storage system, to continuously improve our data security protection capability, and maintain our long-term 95.4% customer satisfaction rate by ensuring the absolute security of every user’s personal data. However, no data transmission or storage system can guarantee 100% absolute security all the time, if unfortunately a personal data security breach occurs that may cause high risk to your rights and freedoms, we will notify you and the competent regulatory authority in accordance with the legal requirements without undue delay.

10. Protection of Minors

Our e-commerce website www.travel-manage.com is a general consumer shopping platform selling lightweight travel gadgets and trip essentials, and our services are not directed at minors under the age of 16. We will never intentionally collect any personal identifiable information from any minor under 16 years old, without the explicit prior consent of their parent or legal guardian. If we find that we have mistakenly collected the personal information of a minor under 16, we will take immediate measures to delete the relevant data completely from our servers. If you are a parent or legal guardian, and you find that your minor child has provided us with personal information without your consent, please contact us immediately via our contact channels, and we will process the related request promptly.

11. Third-Party Links

Our website may contain hyperlinks to third-party websites or services that are not operated or controlled by us, including the links of our payment service providers, social media sharing plugins, or other partner platforms. We have no control over the privacy protection policies, data processing rules and content of these third-party websites. This Privacy Policy only applies to the personal data processing activities conducted by our own platform www.travel-manage.com. We strongly recommend that you read and review the privacy policy of every third-party website you visit after leaving our platform, before you provide any personal information to these external websites. We will not take any responsibility for the personal information protection practices of these unrelated third parties.

12. Updates to This Privacy Policy

We may revise and update this Privacy Policy from time to time according to the adjustment of our business operation situation, the update of new service functions, or the change of applicable legal and regulatory requirements. When we make any material change to this Privacy Policy, we will prominently display the updated policy content on the homepage of our website www.travel-manage.com, update the “Effective Date” at the top of this policy, and send you a separate notification to your registered email address if the change involves major adjustment of your rights and obligations. Your continuous access to our website and use of our e-commerce services after the effective date of the new revised policy will be regarded as your recognition and acceptance of all the terms of the updated Privacy Policy. If you do not agree with the updated revised policy, you should stop using our website and related services immediately.

13. Final Provisions

This Privacy Policy constitutes the complete agreement between you and TRAVEL MANAGEMENT COMPANY d.o.o. regarding the personal data protection matters when you use our e-commerce platform, and it supersedes all previous oral or written privacy statements related to our website. Any clause of this policy that is deemed to be invalid or unenforceable by the competent court will not affect the validity and enforceability of the remaining clauses of this Privacy Policy. This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Croatia.

If you have any questions, comments or suggestions about this Privacy Policy, please do not hesitate to contact us at any time via:

  • Email: aurora@travel-manage.com
  • Address: Gospodarska zona Vukovar 15, 32000 Vukovar, Croatia
  • Phone: +385 99 353 5804